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Welcome to our FAQ section. Here, you'll find quick answers to common questions about booking, baggage, and flight policies. Whether you are planning a trip, managing an existing booking, or checking baggage allowances, you can find quick answers to our most frequently asked questions below. If you can't find what you need, our customer support team is always ready to assist you.





A) Booking, Fares, and Payments

  • Bookings are available via South Air website, Mobile App, authorized travel agents, OTAs, airport ticket offices, and call center. Tickets are confirmed upon full payment.

  • All ATR 72 flights operate with Multiple RBD structure Economy as well as Business class seating. Fare brands may include NIL,20KG,30KG bifurcation with different change and baggage conditions.

  • ATR fares include: - Economy seat - Cabin baggage allowance Limited to 07 kg, Checkedin baggage varies and printed on ticket coupon, route wise hot/cold meal service is available to Club/Economy Class passengers on payment/FOC basis depending upon selected fare type. Additional services such as checked baggage, seat selection, and priority handling may be chargeable.

  • Refunds are processed within 7-14 working days to the original form of payment, subject to fare rules.


B) Flight Operations & Check-in

  • Passengers should arrive minimum 2 hours before departure due to manual loading and weight-balance requirements on ATR aircraft.

  • Boarding closes 20 minutes before departure to allow for manual baggage loading and load-sheet finalization.

  • ATR flights may be affected by weather, runway conditions, or airport limitations. Passengers are offered rebooking or refund as per policy.

  • Failure to check in on time results in No-Show, and ticket value may be forfeited as per fare rules.


C) Baggage Policy

  • Due to ATR overhead bin size limitations: - 1 cabin bag up to 7 kg (small trolley or soft bag) - Maximum size strictly enforced - Excess or large cabin bags may be tagged and loaded in the hold at the gate.

  • Checked baggage allowance depends on fare type: i.e. NIL, 20KG, 30KG for Economy and NIL, 25KG & 35KG for Business Class. ATR cargo capacity is limited; excess baggage acceptance is subject to availability.

  • Excess baggage is charged per kg as per domestic tariff and may be restricted on full flights due to weight limitations.

  • Accepted only as checked baggage, subject to size, weight, and load limitations. Advance notice is strongly recommended for ATR flights.


D) Special Assistance & Travel Requirements

  • UM service is available for children 5-12 years, subject to limited cabin supervision capacity on ATR flights.

  • - Infants (<2 years): Lap-held, limited bassinets not available on ATR
    - Children (2+ years): Must occupy own seat

  • - Up to 28 weeks: Allowed without certificate
    - Beyond 28 weeks: Medical clearance required

  • Pets are not accepted on South Air ATR domestic services.

  • Valid CNIC / Smart CNIC / Passport. Children may travel on B-Form.









                             












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