Privacy | South Air

P R I V A C Y

How We Use Your Information

Protecting your personal information is one of the top priorities at South Air. We are committed to protecting your privacy and processing your personal data in an open and transparent manner. This section explains how and why we collect, store, and share your data, when you use our Booking systems. With this Policy we intend to inform you about why and how we process personal data when we carry out activities that are part of our business, to whom such data is disclosed and what your rights are. The pages of our site may have links to other third party websites, including those of customers or suppliers, public and private bodies. Although we try to link only to websites that share our high standards of security and respect for privacy, we are not responsible for the content or privacy practices of other websites.

Data Collection

South Air collects necessary information to fulfill travel arrangements and comply with aviation regulations. This includes:

Personal Data: Name, date of birth, gender, nationality, passport/CNIC number.
Contact Details: Email address, physical mailing address, and mobile phone number.
Travel/Booking Data: Flight reservations, travel itinerary details, and special service or accessibility requests (e.g., wheelchair, special meals, emergency contacts).
Payment Information: Credit/debit card numbers, transaction history, and billing address.
Technical Data: IP address, browser type, cookies, and mobile app usage data.

Purpose of Processing

Your data is processed strictly to deliver your requested services, enhance user experience, and meet local legal obligations. Key uses include: [1]

Managing Bookings: Facilitating flight reservations, processing payments, and generating itineraries.
Flight Operations: Managing boarding, airport security, flight connections, and sending real-time flight status updates.
Regulatory Compliance: Sharing passenger details (e.g., Advance Passenger Information) with customs, airport security, and federal or provincial aviation authorities in Pakistan.
Customer Support: Responding to inquiries, processing refunds, and improving website or app functionality.

Data Protection and Security

South Air employs administrative, organizational, and technical security measures (such as secure servers, firewalls, and encryption) to protect your personal information from unauthorized access, loss, or alteration.

Third-Party Sharing

Data is only shared when absolutely necessary, such as with:

Global Distribution Systems (GDS) and other airlines (for connecting flights or codeshare agreements).
Payment gateways and financial institutions to process ticket transactions.
Government or regulatory authorities, strictly to comply with the law.

Your Rights

Under applicable data protection laws, users generally have the right to access, update, or request the deletion of their personal information. You can typically opt out of marketing communications by updating your account preferences or unsubscribing via the links provided in the emails.